As part of my role in the Customer Experience Design team, I was responsible for end-to-end creation of over 30 videos for both internal and external use. These videos elevated the voice of customer and promoted customer centricity.
I was responsible for the entire video production process, from concept, storyboarding and scripting, through to shooting and editing.
External video with CEO promoting fare free saturday
Internal video emphasising who our customers really are
Internal video promoting hybrid working and a return to the office
Audio on buses customer testing
Video promoting the importance of road safety for our customers
Customer Central turns 5
2021 highlights video
Design sprint process for bus interchanges
